Frequently Asked Questions (FAQs)
Find answers to the most commonly asked questions here.
Can't find your questions? Contact us
About Shipping & Delivery
How much is the shipping cost?
You will find out the actual shipping cost on the checkout page. For more info about free shipping please check on the individual product page.
How fast will my order ship?
We will process your order within 1 business day.
Where will my order ship from?
Your orders will be shipped from our local warehouse in Singapore. Otherwise, we mention the shipping location on the product listing page.
How long does it take for an order to arrive?
Usually, it may take 3 working days to deliver at your doorstep islandwide.
Processing time: 1 working day
Shipping time: 2 – 3 working days
Total time about 4 days
Would you provide a tracking number?
We only provide a tracking number with Standard/Express delivery.
Why I haven't received any order confirmation email?
Please check the spam folder in your email account, sometime our email notification could land there.
Or you may accidentally enter your email wrong or mistyped when you register with us. Please double check your email address in your user account, you can correct it by yourself.
Do you deliver nationwide within Singapore?
Due to security reasons and/or non-accessible locations, our delivery partners are unable to deliver to the following locations:
- Airline Road
- Airport Cargo Road
- Alps Avenue
- Brani Terminal Avenue
- Changi Airport (only areas with restricted access)
- Jurong Island
- Kusu Island
- Pulau Damar Laut
- Pulau Busing
- Pulau Tekong
- Pulau Sakeng
- Pulau Sebarok
- Pulau Ubin
- Rifle Range
- Seletar Aerospace
- St John Island
- Turn Club Avenue
- West Camp Road
Visit here for restricted postal codes.
About Payment
Is it safe to buy from here?
The payment gateway is powered by Shop, one of the securest payment gateways available in the market.
These gateways take your information from secure sources and we do not see your credit card information or anything when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored on our website.
What type of payments is accepted?
Credit/Debit cards
PayNow, Visa, MasterCard, and American Express.
Digital wallets
GrabPay, WeChat Pay, and AliPay.
Do you offer refunds?
Unfortunately, we don’t offer a refund but we do provide a warranty/exchange. The period of warranty item may vary for each product, You can find the warranty period under the Additional Information on the product page. Please keep your order confirmation email to validate your product’s warranty.
Shop Policies
Product Warranty
Please keep your order confirmation email to validate your product’s warranty.
- The warranty period for each product varies, please refer to the warranty section under the single product page.
- The warranty covers the defects in workmanship or material only.
Warranty Exclusions
- Failures or damages caused by any false uses, including improperly installed, maintenance and storage that are not in accordance with the instructions.
- Other failures or damages that are not caused by technical aspects such as product design, manufacturing, quality, etc.
- Damage by the end-user due to negligence or improper use.
Product Exchange
- If you feel the product you have received is not what you were expecting, we are happy to issue an exchange with another product (shipping costs to be paid by the buyer).
- In the case where Loiswenie has made a shipping error, we will gladly cover the cost of postage for an exchange or return of the item(s).
- Same product exchange without the cost of postage only applicable to factory defects, please email us upon receiving the item within 3 days.