Return

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase such as order ID.

To start a return, you can contact us at hello@loiswenie.com If your return is accepted, You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Items sent back to us without first requesting a return will not be accepted.

To return your product, you should mail your product to:

Ecommerce Wings, Lobby A, #07-01
38 Ang Mo Kio, Industrial Park 2
Singapore, 569511

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Once your return item is received and inspected by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable)
*Any item not in its original condition, is damaged or missing parts for reasons not due to our error
*Any item that is returned more than 14 days after delivery

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item to us by walk-in(make an appointment) to our warehouse at: Ecommerce Wings, Lobby A #07-01, 38 Ang Mo Kio, Industrial Park 2, S569511

Once the return condition is accepted, you can get the item on the spot.